Service is our specialty–the kind of service you will never find in sporting goods stores or department stores or discount stores, and only occasionally encounter in professional bike shops.
Led by our owner, Rich, who has been supervising the Great Basin Bicycles service department since 1990, has the knowledge and experience to handle almost any bicycle related issue! We employ more mechanics than most bike shops around Reno and thus we can get 98% of all repairs done in 24 hours or less. While other shops work on being cool, we emphasize quality work done in a very timely manner. We want to get you and your bike back out riding as quickly as possible. Get In, Get Out, Go RIDE!!!
All of our new bikes come with a year free tune-ups, and most tune-ups are done 24 hours or less. On our new sold bikes, we try our hardest to get the bike back to you right away. For our out of town customers we offer same day service by appointment. And for small repairs (flats, derailleur adjustments, etc.), whenever possible we will do them while you wait! If we need to order a special part our 24-hour commitment starts once we have your part in hand. The days of leaving your bike at a bike store service department to be worked on by a couple of 14-year-old kids in a week or two, or whenever they get around to it, are gone. Here at Great Basin Bicycles, we take service seriously!
This is why we say we are the Service Oriented Shop!
And we know you want to: Get In, Get Out, Go RIDE!!!